Ticket Writer / Cashier at UTSW ( Monday - Friday )

About the role

We are seeking an organized and detail-oriented individual to join our Parking Cashier team. The role involves operating a designated parking location, ensuring proper ticket handling, secure cash management, and providing exceptional customer service.

Responsibilities

• Accurately process cash, credit card, and other payment transactions
• Maintain organized cash drawer and tickets at all times
• Prepare cash control and summary sheets neatly and accurately
• Report all cash overages and shortages promptly
• Ensure adequate change is available throughout the shift
• Complete shift and daily reconciliations of receipts, cash, and charges
• Perform revenue drops following location-specific procedures
• Secure all funds and control documents in deposit bags prior to deposit
• Greet and depart guests in a friendly, courteous, and professional manner
• Provide exceptional customer service by being pleasant, helpful, and solution-oriented
• Resolve customer complaints quickly and efficiently, escalating when necessary
• Answer guest questions and provide clear information regarding parking procedures
• Communicate respectfully and professionally with guests, clients, and teammates
• Issue and/or collect visitor parking tickets
• Match visitor ticket forms when original tickets cannot be located
• Assist guests entering or exiting the property
• Answer telephone calls promptly and courteously, when required
• Maintain a clean, orderly, and safe cashier booth and surrounding work area
• Clean and organize the interior of the booth and booth windows
• Ensure signage and equipment are clean and free of vandalism or graffiti
• Walk the parking lot to pick up trash and replace garbage liners as needed
• Ensure supplies are stocked, properly stacked, and organized
• Maintain a safe and secure work environment at all times
• Lock windows and doors and secure cash if leaving the booth for any reason
• Report all accidents, incidents, suspicious activity, or safety concerns immediately
• Adhere to all company policies, procedures, and safety standards
• Follow Reimagined Parking dress code and grooming standards
• Ensure punctuality and accurate timecard punches at the start and end of each shift

Requirements

• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws (US)
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security
• Reimagined Parking participates in the E-Vigify program to confirm employment eligibility

Benefits

• Generous Paid Time Off
• Comprehensive Health Plans
• Life and Disability Insurance
• 401(k) Plan
• Employee Assistance Program
• Parental and Caregiver Leave