Ticket Writer Part-Time (Harrah's Philadelphia)
Responsibilities
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensures all customers, whether regular or infrequent, are made to feel welcome at all times
- Carries out engaging conversations and provides friendly service to customers
- Show patience with customers who do not wager regularly; takes the time to explain how wagering works
- Adheres to all rules and regulations set forth by the company and the regulatory body
- Calls for MTL support when writing bets requiring MTL paperwork
- Anticipates and acts on the needs of the customer, seeks and responds to feedback
- Ensures all issues affecting the customer experience in the sports book are reported promptly
- Undertakes additional tasks contributing to the operations of the sports book, as requested
Qualifications
- Commensurate with experience
Skills
- Excellent communication skills
- Patience and understanding
- Attention to detail
- Knowledge of relevant laws and regulations
Benefits
- TBD
Pay
- TBD
Schedule
- TBD
About the Role
At Caesars Digital, we don’t just play the game—we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.