Ticket Writer Part-Time (Harrah's Philadelphia)
About the role
Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensures all customers, whether regular or infrequent, are made to feel welcome at all times
Carries out engaging conversations and provides friendly service to customers
Shows patience with customers who do not wager regularly; takes the time to explain how wagering works
Adheres to all rules and regulations set forth by the company and the regulatory body
Calls for MTL support when writing bets requiring MTL paperwork
Anticipates and acts on the needs of the customer, seeks and responds to feedback
Ensures all issues affecting the customer experience in the sports book are reported promptly
Undertakes additional tasks contributing to the operations of the sports book, as requested
Responsibilities
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Calls for MTL support when writing bets requiring MTL paperwork
- Anticipates and acts on the needs of the customer, seeks and responds to feedback
- Ensures all issues affecting the customer experience in the sports book are reported promptly
- Undertakes additional tasks contributing to the operations of the sports book, as requested
Requirements
Not specified
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Company Information
American Wagering, Inc. About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.