Ticket Seller - Jiffy Lube Live

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

About the role

This role is responsible for ensuring compliance with cash handling policies and procedures, balancing and reconciling daily/nightly ticket sales, assisting with pricing initiatives, and providing customer service. Position may require third-party venue coverage offsite.

Responsibilities

• Ensure compliance of cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Aid Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Aid Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Aid Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Aid Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assist Manager & Supervisor with internal Ticket Orders and Reports
• Aid Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assist Manager & Supervisor in any tasks as they arise
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
• Customer Service
• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show
• Will Call & Guest List Operations
• Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Provide knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Provide positive energy
• Daily operations on Ticketmaster host system for sales and other tasks
• Following opening and closing shift procedures
• Following standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Aid Manager & Supervisor in any tasks as they arise
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
• Customer Service
• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show
• Will Call & Guest List Operations
• Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Provide knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Provide positive energy
• Other Responsibilities
• Daily operations on Ticketmaster host system for sales and other tasks
• Following opening and closing shift procedures
• Following standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Aid Manager & Supervisor in any tasks as they arise
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
• Customer Service
• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show
• Will Call & Guest List Operations
• Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Provide knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Provide positive energy

Requirements

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s

Qualifications

• High School Diploma preferred

Skills

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s

Benefits

Equal Employment Opportunity: We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Pay

Compensation and benefits are competitive and commensurate with experience. Please see the attached compensation and benefits document for details.

Schedule

The position is typically full-time, but may require some flexibility in scheduling, including days, nights, weekends, and holidays.