Ticket Seller

Job Summary

Live Nation Entertainment is a leading live entertainment company comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With over 500 million tickets sold annually and more than 12,000 clients worldwide, Ticketmaster is the global leader in event ticketing. Live Nation Concerts promotes over 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation Media & Sponsorship creates strategic music marketing programs connecting over 1,000 brands with 98 million fans attending Live Nation Entertainment events.

About the role

This role ensures compliance with clubs and theaters' cash handling policies and procedures, balances and reconciles daily/nightly ticket sales, assists in pricing initiatives, and handles customer service and will-call operations.

Responsibilities

• Ensure compliance with cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Distribute accurate daily ticket counts to Artist Representatives
• Aid Manager & Supervisor with internal Ticket Orders and Reports
• Assist Manager & Supervisor with Premium Seat Sales/VIP on nightly upgrades, primary inventory, reports, etc.
• Prompt, courteous, and knowledgeable customer service both in person and over the phone
• Facilitate night of show Will Call & Guest List Operations
• Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on ADA requirements
• Provide knowledge of upcoming events & upgrades available
• Provide positive energy
• Perform daily operations on Ticketmaster host system for sales and other tasks
• Follow opening and closing shift procedures
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Aid Manager & Supervisor in maintaining Box Office cleanliness
• Follow dress code policy – business casual
• Update and modify spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collect, store, and track Lost & Found as necessary
• Aid Manager & Supervisor in any tasks as they arise
• May require 3rd Party venue coverage offsite which includes night of show management, staffing, and providing equipment needs
• Ensure compliance with ADA ticket laws

Requirements

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s

Benefits & Perks

• Health: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• Yourself: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• Wealth: 401(k) program with company match, Stock Program Reimbursement
• Family: New parent programs & support including caregiver leave and baby bonus, infertility support
• Career: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• Others: Volunteer time off, crowdfunding network

Equal Employment Opportunity

We are committed to equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions. The Expected Compensation For This Position Is $16.50 USD Hourly.