Ticket Seller

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance.
• Focus on each patron’s order and fulfill in an accurate and timely manner.
• Accurately dispenses tickets as requested by patrons using ticketing software and processes purchases made in person and by phone, when necessary.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Verifies and distributes 'Will Call' tickets to patrons.
• Completes daily ticket sales report.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and submits to Ticketing Manager or Supervisor for audit.
• Provides guidance related to venue, show and ticket information.
• Ability to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events.
• Fills out various records and reports and performs related office functions and clerical work as assigned.
• Perform other related duties as assigned by Box Office Manager or Designee.
• When assigned, perform as an event merchandise seller during shows or events, which may include but is not limited to the following duties:
• Performs merchandise inventory count-in and count-out procedures.
• Fulfills patron merchandise orders in an accurate and timely manner.
• Utilizes basic math skills for handling and processing transactions.
• Enters, charges, and processes payment utilizing a computerized Point of Sales System (POS).
• Creates visually appealing merchandising displays and prices items correctly, as directed.
• Multi-tasks in an ever-changing environment.
• Provides excellent service to all patrons, sponsors, production staff, and fellow Saenger Theatre team members.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Subject to credit and background screening.
• Excellent organizational skills required
• Good written, verbal, and interpersonal skills required
• Ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic
• Ability to operate a computer terminal and printer
• Dependable team player
• Enthusiastic self-starter
• Able to learn new skills

Education And/Or Experience

• High School Diploma or GED required
• Minimum of six (6) months relatable experience required
• Computer and money/payment handling experience strongly preferred
• Experience in computerized ticket systems and/or guest services experience preferred

Skills And Abilities

• Accurately process and handle credit card payments
• Work independently and as a member of a team
• Have excellent communication, listening, problem solving, and organizational skills
• Able to understand, speak, read, and write English
• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
• Able to operate two-way radio equipment