Ticket Sales Agent - Snow Valley

About the Role

Agents will engage with guests selling and redeeming product(s) at our ticket windows. Agents answer questions and provide information about products, pricing, and promotions. This position is located at Snow Valley in Running Springs.

Starting wage between $19.00/hr. - $20.88/hr. depending on experience.

About Big Bear Mountain Resort

Big Bear Mountain Resort puts you in the middle of it all, with some of the West Coast's best skiing, snowboarding, and mountain biking terrain at your doorstep. The resort is Southern California's year-round home for alpine good times, featuring three mountains—Bear Mountain, Snow Summit, and Snow Valley—offering activities for outdoor enthusiasts of all ages and abilities. Winter activities include world-class skiing, snowboarding, sledding, and tubing, while summer offers mountain biking, hiking, base area activities, golf, and a full slate of events.

Renowned for innovation, Big Bear Mountain Resort features the most rideable terrain in Southern California, the region's only halfpipes, the highest lift-served peak (8,805 feet), the first terrain park in North America (Bear Mountain, 1992), the longest continually operating resort (Snow Valley, est. 1924), and the site of the first Winter X Games (Snow Summit, 1997). Located in the San Bernardino Mountains, the resort is owned by Alterra Mountain Company and is an Ikon Pass member destination.

Responsibilities

• Engage with guests to sell and redeem products at ticket windows.
• Answer questions and provide information about products, pricing, and promotions.
• Maintain professionalism and a pleasant attitude in stressful situations.
• Work independently over long periods while adhering to established rules and regulations.
• Read, understand, and comply with guest policies and procedure manuals.

Requirements

• At least sixteen (16) years old.
• Cash handling experience preferred.
• Ability to handle stressful situations while maintaining professionalism.
• Strong guest service skills, attention to detail, and timeliness.
• Ability to work flexible schedules, including weekends and holidays.

Benefits

• Free season pass.
• Lift tickets for friends and family.
• Free skiing at other Alterra Mountain Company owned resorts (excluding CMH Heli-Skiing & Summer Adventures).
• Discounted lift tickets at Ikon Pass partner resorts.
• Retail and rental discounts.
• Food and beverage discounts.
• Free staff ski/snowboard lessons.
• Exclusive employee and family events.
• Free local bus pass: mountaintransit.org.
• 401(k) savings plan.
• Employee Assistance Programs.
• Sick pay.
• Career positions offer additional benefits.

Offers of employment are contingent upon successful completion of a background investigation and your ability to perform the essential functions of the position, with or without accommodation.