Ticket & Product Sales Agent

About the role

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first‑time seeing snow or you were born on the slopes, joining our team means discovering (or re‑discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

The Product Sales Agent is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service while facilitating the sale of tickets, passes, ski and snowboard lessons, activities, childcare, and more. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests—serving as the gateway to every epic adventure across our resorts. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Responsibilities

• Create a warm and welcoming environment by delivering genuine, memorable Epic Service in every guest interaction.
• Serve as a proud resort ambassador, bringing Vail Resorts’ Epic Service commitment to life at every touchpoint.
• Embrace and represent the resort brand and culture in every step of the guest journey from purchase to wayfinding to departure.
• Provide efficient and accurate point‑of‑sale transactions for lift tickets, passes, and other resort products, ensuring a smooth and seamless experience for guests.
• Take ownership of the guest experience by actively listening, anticipating needs, and resolving questions or concerns with empathy and urgency.
• Enhance each guest’s visit by confidently recommending products, services, and experiences that best match their needs and plans.
• Maintain strong knowledge of resort offerings, ticket products, policies, and promotions to provide clear, accurate, and helpful guidance.
• Support guests with digital tools and services, including online purchases and mobile products, to ensure ease and convenience.
• Fulfill orders outdoors as needed using handheld Express Lift Ticket devices.
• Thrive in a fast‑paced environment by balancing speed, accuracy, and personalized service during high‑volume periods.