Ticket Operations Manager (SeatGeek)
Position Overview
Job Responsibilities
Qualifications
Compensation
Additional Benefits and Perks
Contact Information
Position Overview
This is a unique opportunity to help shape the future of ticket operations at Chicago Fire FC. As the club transitions to SeatGeek Unify and prepares to open McDonald's Park in Summer 2028, the Ticket Operations Manager will serve as the Senior Director of Ticket Operations' right hand in executing one of the most significant ticketing transformations in professional sports.
Job Responsibilities
Partner with the Senior Director of Ticket Operations and Revenue teams to support the phased sales campaign for McDonald's Park, optimizing inventory strategy, pricing configurations, and system readiness to deliver a best-in-class purchasing experience for fans and maximize revenue opportunities.
Build and develop a strong working relationship with SeatGeek Client Support Staff as Chicago Fire FC makes the transition to SeatGeek Unify at McDonald’s Park.
Work hand-in-hand with Ticketmaster Client Support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting as Chicago Fire FC continues to play at Soldier Field and SeatGeek Stadium.
Develop, automate and maintain operational, financial and business intelligence reports that support Ticket Sales, Service, Finance, Stadium Operations and MLS reporting requirements.
Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance.
Aid in the building of price codes, plans, promo codes, and other programming needs in SeatGeek Unify and Ticketmaster Archtics.
Assist in the set-up, trouble shooting and maintaining of events in SeatGeek Unify and Ticketmaster Archtics.
Act as the primary point of contact for all 3rd party ticket relationships, including but not limited to Ticketmaster, SeatGeek, various parking operators, Fevo, Vet Tix and more.
Oversee the implementation of new 3rd party ticketing integrations and maximize the potential of all new sales campaigns.
Help maintain a culture that’s focused on a high standard of speed, efficiency and customer service.
Maintain a positive, high-performance culture in the Ticket Operations department, while building a positive rapport with all other departments on a daily basis.
Coordinate all event day box office staff with the local ticketing union.
Qualifications
Bachelor’s degree required.
4+ years of professional ticket operations experience, with demonstrated expertise in SeatGeek Unify strongly preferred.
Advanced proficiency of Microsoft Excel and reporting tools.
Experience with high level, time sensitive reporting.
Excellent written and verbal communication skills with the ability to build strong cross-functional relationships across multiple departments and external partners.
Must have the ability to work independently without supervision, be self-directed and demonstrate initiative.
Demonstrated ability to manage multiple projects simultaneously while maintaining exceptional attention to detail and meeting critical deadlines.
Strong leadership skills, specifically working with sales teams, promoters and box office staff.
Experience working with promoters and special events.
Ability to work flexible hours, including but not limited to evenings, weekends and holidays.
Compensation
This role offers a salary range of $60,000 - $70,000. Final salary is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job-specific knowledge, skills, and overall experience.
The role is classified as Full-time, exempt. This role is commission and bonus eligible based on individual and club-wide goals.
Additional benefits and perks: https://www.chicagofirefc.com/careers.
Additional Benefits and Perks
Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
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Contact Information
Please Note: Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
Chicago Fire FC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
Chicago Fire FC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
Chicago Fire FC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
Chicago Fire FC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
Chicago Fire FC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
Chicago Fire FC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
Chicago Fire FC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis