Ticket Office Event Day Staff

Duties And Responsibilities

• Assist customers with lost tickets and other customer service related issues
• Sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
• Distribute will call and troubleshoot/manage customer expectations when issues arise
• Assist guests with any mobile ticketing issues at stadium entrances
• Understand all aspects of Ticket Office policies
• Provide positive, friendly, and timely service to all guests
• Potential for office hours during our busy times of the year
• Supervise special projects and assignments as business dictates

Skills And Qualifications

• Strong Customer Service skills
• Keen attention to detail
• Able to work under pressure and in a fast paced setting
• Able to take and relay instructions
• Experience handling and balancing cash
• Able to multi-task
• Reliable transportation to and from Gillette Stadium

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to work for long periods of time

Work Environment

• A dynamic, complex fast-paced environment
• Requires working in inclement weather