College Program Event Staff - Ticket Office

About the role

As a member of the Ticket Office Event Staff, you'll support ticket operations during Brickyard Weekend. Your responsibilities include providing guests with a positive first impression, assisting with ticket purchases, exchanges, and questions, accurately processing ticket sales and payments, maintaining a strong knowledge of the IMS facility, operating assigned ticket locations, maintaining confidential customer and business information, and communicating guest concerns or operational issues to supervisors as needed.

Responsibilities

• Provide guests with a positive first impression of Indianapolis Motor Speedway by delivering friendly, professional service.
• Absorb and accurately process ticket sales and payments using the IMS ticketing system.
• Maintain a strong knowledge of the IMS facility, including grandstands, gates, parking areas, and event policies.
• Operate assigned ticket locations during event operations.
• Maintain confidential customer and business information.
• Communicate guest concerns or operational issues to supervisors as needed.

Requirements

• Flexible, adaptable, and punctual.
• Ability to work well with others on a team.
• High integrity and confidentiality.
• Ability to quickly process and react to problems with minimal supervision.
• Effective interpersonal and leadership skills.
• Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility.
• Cultural competence and the ability to thrive in a diverse environment.
• Alignment with Penske Entertainment’s core values and standards.

Qualifications

• High School graduate or equivalent.
• Open to college students, recent graduates, and candidates with relevant customer service or event experience.

Skills

• Flexible, adaptable, and punctual.
• Ability to work well with others on a team.
• High integrity and confidentiality.
• Ability to quickly process and react to problems with minimal supervision.
• Effective interpersonal and leadership skills.
• Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility.
• Cultural competence and the ability to thrive in a diverse environment.
• Alignment with Penske Entertainment’s core values and standards.

Benefits

• Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500.
• Access to developmental programming and networking events.

Pay

Not specified

Schedule

No travel required. Work schedules vary based on event needs and department assignments. Overtime may be required based on event operations.

Physical Demands

• Ability to lift up to 50 pounds.
• Extended periods of sitting, standing, or walking (as needed).
• Assisting with event set-up and tear down may be requested.
• Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and be understood.
• Must have the stamina to work long hours and be willing to work an irregular schedule, which may include weekends or evenings.

Work Environment

• Fast-paced, collaborative office and event settings.
• Work may be performed both indoors and outdoors, depending on event assignments and operational needs.
• Staff will experience frequent interruptions and must be prepared to interact with others on a regular basis.
• The noise level in the work environment can be loud, due to professional racing events.