Ticket Office Clerk

About the role

As a Ticket Office Clerk you are often the first person at Alyeska Resort that guests interact with, making you an integral part of the guest experience. The primary role is to issue tickets and provide exceptional guest service to customers. This role requires knowledge of other resort offerings including Rentals, Snowsports School, Spa Packages, and Food and Beverage Outlets.

Responsibilities

• Sell daily lift tickets, season passes, or special events tickets to the public.
• Answer questions concerning fares, schedules, reservations, and provide information concerning upcoming attractions/events.
• Retain up-to-date mountain information such as mountain conditions and events at the Resort and respond to general inquiries.
• Work well under pressure and work independently.
• Knowledge of the mountain emergency operating plan and the ability to assist when the plan is activated.

Requirements

• Excellent customer service, interpersonal, and verbal communication skills.
• Maintain a professional, courteous, and positive attitude at all times.
• Accurate cash handling and POS experience, including operating a cash register, is preferred.
• Open to year-round and seasonal applicants.

What to expect

• Be on alert and at times, on your feet, including nights, weekends, and holidays.
• Work in a fast-paced, high-energy resort environment.
• Adapt to seasonal changes around the resort and special events.

Benefits

• Starting wage: from $18 per hour
• Employee housing for a small fee—live and play where you work
• Flexible work schedules
• Paid time off & holidays
• Free mountain pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, dental, and vision insurance
• 401(k)

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit.