Ticket/Gate Agent (Customer Service Agent) - BNA

How You'll Help Us Keep Climbing

Our Ticket/Gate Agents play a crucial role in ensuring that our customers have a smooth and enjoyable air travel experience. They are responsible for greeting customers, guiding them to their destinations, and assisting with ticketing and baggage check-in processes.

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
• Tagging and lifting baggage from scales to conveyor belts. Some bags may weigh up to 70 pounds
• Operating loading bridges
• Closing and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport

Responsibilities

Our agents understand the demands of air travel and are dedicated to making the experience as smooth and enjoyable as possible for our customers. Their responsibilities include:

• Helping with routing, trip planning, and gate boarding
• Tagging and lifting baggage from scales to conveyor belts
• Operating loading bridges
• Closing and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport

What You Need To Succeed

• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Holds a high school diploma, GED, or high school equivalency
• Is at least 18 years old and has authorization to work in the United States
• Possesses proficiency in English, strong verbal and written communication skills, and basic digital literacy
• Passes a physical ability test (PAT)
• Passes a Customer Service Assessment
• Meets airport-specific requirements such as a SIDA Badge and Customs Seal

Benefits And Perks

• Competitive salary and industry-leading profit-sharing program
• Performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation
• Up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12 weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2 weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals focused on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare