Ticket/Gate Agent (Customer Service Agent) - AUS

Overview

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check‑in process. This is an entry‑level position with mentorship from leaders to help advance your career.

Internal Movement Eligibility

Internal employees must reference the company’s Internal Mobility Policy and Residency Policy to ensure eligibility. Candidates must be in good standing, meeting performance standards and tenure requirements in their current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

Responsibilities

• Own the check‑in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tag and lift baggage from scales to conveyor belts (some bags up to 70 pounds).
• Operate loading bridges.
• Open, close, and secure aircraft doors.
• Escort unaccompanied minors and disabled passengers throughout the airport.
• Work schedules based on operational needs, ranging from early morning to overnight, with each station’s schedule reflecting its flight schedule.
• Work between 20 and 40 hours per week based on seniority.

Minimum Qualifications

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• At least 18 years of age and authorized to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Basic digital literacy.
• Pass a Physical Ability Test (PAT) – preparation video available.
• Pass a Customer Service Assessment.
• Ability to hold airport‑specific requirements such as a SIDA Badge and Customs Seal.

Benefits

• Competitive salary with industry‑leading profit‑sharing program and performance incentives.
• 401(k) with company contributions up to 9 %.
• Up to 2 weeks of vacation for new hires (earned for use in the following vacation year).
• Up to 56 hours of paid personal time per 12‑month period.
• 10 paid holidays per calendar year.
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non‑birthing parents.
• Comprehensive health benefits including medical, dental, vision, short/long‑term disability, and life insurance.
• Family care assistance (fertility support, surrogacy and adoption assistance, lactation support, subsidized backup care).
• Holistic wellbeing programs covering physical, emotional, social, and financial health, plus employee assistance and free financial coaching.
• Domestic and international space‑available flight privileges for employees and eligible family members.
• Career development programs to achieve long‑term goals.
• Community service partnerships and sustainability initiatives.
• Business Resource Groups to promote inclusion and employee connection.
• Recognition rewards and awards through the “Unstoppable Together” platform.
• Access to over 500 discounts and voluntary benefits via Deltaperks (car/hotel rentals, insurance, legal services, childcare, etc.).