Ticket/Gate Agent (Customer Service Agent) - MKE

About the role

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process. This position is an entry-level role, and our leaders provide mentorship to help advance your career.

Responsibilities

• Own the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
• Tag and lift baggage from scales to conveyor belts (some bags weigh up to 70 pounds)
• Operate loading bridges
• Open, close, and secure aircraft doors
• Escort unaccompanied minors and disabled passengers throughout the airport

Scheduling is based on operational needs. Shifts range from early morning to overnight, and each station operates differently based on its flight schedule. You will work between 20 and 40 hours per week based on seniority.

Requirements

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• High school diploma, GED, or high school equivalency
• At least 18 years of age with authorization to work in the United States
• Proficiency in English with strong verbal and written communication skills
• Basic digital literacy
• Pass a physical ability test (PAT)
• Pass a Customer Service Assessment
• Ability to meet airport-specific requirements such as a SIDA Badge and Customs Seal

Benefits

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation (earned for use in the following vacation year) and up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non-birthing parents
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs for loved ones in all stages
• Holistic Wellbeing programs supporting physical, emotional, social, and financial health, including an employee assistance program, free financial coaching, and mental health resources
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve long-term career goals
• Access to community service and sustainability initiatives through worldwide partnerships
• Business Resource Groups connecting employees with common interests to promote inclusion
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks (e.g., car and hotel rentals, auto/home/pet insurance, legal services, and childcare)