Ticket Agent - Full Time Seasonal

Join our Transportation team at the Grand Canyon Railway and Hotel! We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer unique Grand Canyon experiences.

This is a short-term seasonal position at the Grand Canyon Railway in Williams, Arizona.

About the role

• Ensure all daily functions are completed at the Ticket Counter.
• Responsibilities include accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.

Schedule

Seasonal dates: 11/03/2026 to 01/03/2027

Pay

$17.85 an hour

Benefits

• Free Grand Canyon Railway Train Tickets
• Free Employee Run Train Tickets
• Property Discounts and More
• Minimal Essential Coverage (MEC)
• Sick Time

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment, and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greet walk-up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answer phones and professionally make phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Understand and adhere to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintain organization and flexibility in carrying out daily job duties.
• Effectively handle stressful situations in a public setting and professionally resolve guest-related problems.
• Establish and maintain effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Requirements

• Must be at least 16 years of age.
• One year of customer service experience.
• One year of cashier experience.
• One year of computer experience.

Qualifications

• Preferred: Bi-lingual (English/Spanish/Other) language skills.
• Preferred: Two years of customer service experience in the hospitality industry.
• Preferred: Experience with hotel-based reservation systems.

Physical Requirements

• Constantly standing, handling, and lifting/carrying items up to 20 lbs.
• Frequently walking, reaching outward, squatting/kneeling, bending, and pushing/pulling items up to 25 lbs.
• Occasionally sitting, reaching above shoulder, climbing, crawling, lifting/carrying items weighing up to 100 lbs, and pushing/pulling items weighing up to 100 lbs.
• Constantly listening, hearing, seeing, and speaking.
• Required to stand and walk for long periods of time on cement floors and occasionally walk on uneven surfaces.