Ticket Agent (Ticketing & Sales)/Seasonal Employment

About the role

The Ticketing & Sales Office assists guests with planning their Chautauqua experience, handling services such as gate passes, events, parking, class registration, and youth programs. Operations include in-person and contact center support.

Responsibilities

• Provide detailed information about services and pricing.
• Process sales and registrations using multiple software platforms.
• Compute prices, process cash or credit payments, and provide customers with proper receipts and change.
• Achieve accurate records of sales transactions and/or refunds in accordance with department procedures.
• Train in all areas of the Patron Experience department.
• Keep patron purchases and information confidential.
• Identify, report, and address any maintenance or safety issues.
• Maintain a safe, neat, and well-stocked work area.
• Respond to emergency situations according to policies and procedures.

Requirements

The position requires a professional, customer-focused attitude and the ability to work flexible hours, including evenings, weekends, and holidays.

Qualifications

• Experience with multiple software platforms.
• Customer service skills.
• Attention to detail.
• Ability to maintain confidentiality.
• Knowledge of emergency procedures.

Skills

• Customer service skills.
• Software proficiency.
• Attention to detail.
• Confidentiality.
• Emergency response knowledge.

Benefits

Chautauqua Institution offers a competitive compensation package starting at $17.00/Hour, with potential for up to $18.50/Hour based on experience. The institution also provides a $500 referral bonus for active employees who refer new hires meeting certain criteria.

Pay

The starting pay for this position is $17.00/Hour, with potential for higher rates based on experience.

Schedule

Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and holidays, with a total of 30-35 hours per week. Applicants should be available to work these shifts.

About Chautauqua Institution

Chautauqua Institution is a not-for-profit global convener focused on dialogue on significant issues. It is located on the shores of Chautauqua Lake in New York State and offers a unique mix of arts, education, religion, and recreation. The institution is committed to IDEA (Inclusion, Diversity, Equity, and Accessibility), and applicants are encouraged to apply if they have relevant experience and expertise.

Talent Community

Learn more about Chautauqua Institution and join its talent community online at CHQ.org/employment. Explore the institution's mission, vision, and diversity initiatives at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.