Ticket Agent / Box Office Customer Service Representative

About the role

Derby Dinner Playhouse is looking for a friendly, dependable, and customer-focused Ticket Agent / Box Office Customer Service Representative to join our team! This position is ideal for someone who enjoys working with people, providing excellent customer service, and being part of a fun, fast-paced theatre environment. As a Ticket Agent, you will be one of the first points of contact for our guests. You’ll assist customers with ticket purchases, reservations, questions, seating, and general information about performances and events at Derby Dinner Playhouse.

Responsibilities

• Provide friendly, professional customer service to theatre guests by phone and in person
• Sell and process theatre tickets, reservations, and gift certificates
• Assist customers with selecting performance dates, showtimes, and seating
• Answer questions about shows, schedules, menus, pricing, parking, and theatre policies
• Process cash, credit card, and other forms of payment accurately
• Handle ticket changes, cancellations, exchanges, and customer requests
• Assist guests with account and reservation questions
• Maintain accurate customer and ticket information
• Communicate clearly with customers and other Derby Dinner Playhouse departments
• Help create a welcoming and positive experience for every guest
• Keep the ticket office and customer service area organized and professional
• Perform other box office and customer service duties as needed

Requirements

• Friendly, welcoming, and comfortable interacting with the public
• Reliable and punctual
• Comfortable working with computers and learning ticketing software
• Detail-oriented and accurate when handling reservations and payments
• Able to communicate clearly and professionally
• Comfortable answering phones and assisting multiple customers
• Able to remain calm and professional in a busy environment
• A team player who enjoys working with others
• Available for a flexible schedule, including weekends and evenings
• Previous experience in customer service, retail, hospitality, ticket sales, box office operations, reservations, theatre, restaurants, or front desk positions is a plus (training provided)

Benefits

• 2 free tickets to all main-stage shows
• Free meals on shift
• Opportunity to work in a unique entertainment environment, interacting with theatre patrons and helping create memorable experiences

Schedule

This is a part-time position requiring approximately 20 hours per week during November–December. Shifts typically range from 4–8 hours, depending on business needs. You must be available to work between 9:00 AM and 8:00 PM, Monday–Sunday, with availability that may include weekdays, evenings, weekends, and holidays. The schedule will vary based on theatre performances and operational needs.