TIBCO Middleware Administrator (Specialist - System Management)

Key Responsibilities

• Provide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7
• Support messaging integration for Tibco only As a Service monitoring observability CDX and other supported platforms
• Cover onboarding monitoring incident and change support resiliency reporting and ticket coordination
• Collect and review support metrics performance against required SLAs SLOs and risk heatmaps
• Maintain service escalation and communication protocols
• Maintain service runbooks and BAU runbooks as current version controlled operational assets
• Ensure correct handover of projects transitioning from project status to production support
• Operate under consistent SLAs controls and governance standards across all platforms

Monitoring Incident Management

• Realtime monitoring of health throughput latency errors and resource usage
• Respond to incidents outages and system degradation
• Perform proactive health checks
• Conduct automated root cause analysis RCA
• Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures
• 247 monitoring of platforms queues topics JVMs brokers
• correlation and anomaly detection
• Break fix and service restoration
• Triage and resolve incidents escalate within SLA when issues cannot be resolved
• Collect and validate business impact for major SEV 1 SEV 2 and SEV 3 incidents
• Create and track problem records with Problem Management and close them within SLA
• Participate in or lead thorough root cause analysis and postmortem review calls
• Review all tickets including major incidents to identify efficiencies and continuous improvement opportunities
• Resolve production disruptions including configuration issues compliance issues job failures data delays connectivity issues broker queue topic issues transformation failures and service degradation

Automation Self-Healing

• Automate health checks restarts cleanup and failover operations
• Implement self-healing capabilities and automated detection and recovery mechanisms
• Manage messaging cleanup and log management
• Automate service restarts
• Automate repeatable change and incident processes where feasible
• Automate compliance remediation and reporting
• Automate technology health checks across line of business regional and other required views
• Automate weekend precheck out and post checkout activities
• Automate environment telemetry collection and reporting
• Automate Go Live production readiness checkout and build validation where feasible
• Drive transition to predictive self-healing operations

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave