Solace Middleware Administrator (Specialist - System Management)

Key Responsibilities

• Provide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7
• Support messaging integration for Tibco only As a Service monitoring observability CDX and other supported platforms
• Cover onboarding monitoring incident and change support resiliency reporting and ticket coordination
• Collect and review support metrics performance against required SLAs SLOs and risk heatmaps
• Maintain service escalation and communication protocols
• Maintain service runbooks and BAU runbooks as current version controlled operational assets
• Ensure correct handover of projects transitioning from project status to production support
• Operate under consistent SLAs controls and governance standards across all platforms
• Realtime monitoring of health throughput latency errors and resource usage
• Respond to incidents outages and system degradation
• Perform proactive health checks
• Conduct automated root cause analysis RCA
• Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures
• 247 monitoring of platforms queues topics JVMs brokers
• correlation and anomaly detection
• Break fix and service restoration
• Triage and resolve incidents escalate within SLA when issues cannot be resolved
• Create and track problem records with Problem Management and close them within SLA
• Participate in or lead thorough root cause analysis and postmortem review calls
• Review all tickets including major incidents to identify efficiencies and continuous improvement opportunities
• Resolve production disruptions including configuration issues compliance issues job failures data delays connectivity issues broker queue topic issues transformation failures and service degradation

Technical Skills

• Messaging
• IBM MQ
• Solace
• Operating Systems
• Unix Server Administration
• Linux
• Database Knowledge
• Oracle
• MongoDB
• SQL
• DevOps Automation
• Jenkins
• Git automation scripting
• Cloud Containerization
• ECS Elastic Container Service
• Kubernetes
• Docker
• Messaging
• Observability
• Elastic Search
• AppDynamics monitoring tools
• Networking
• Connectivity configuration
• Network troubleshooting
• Security
• TLSSSL configuration
• certificate management
• secrets management
• Tools Platforms
• JIRA
• Confluence
• RLM Release Lifecycle Management
• Starfleet IRIS
• CAS
• Scripting
• Shell scripting
• automation scripts
• Python
• Infrastructure Planning
• Capacity planning
• performance tuning
• Operational Skills
• ITIL Processes
• Incident Problem Change and Release Management
• L3 Production Support
• Infrastructure Maintenance
• Patching upgrades
• security fixes
• SSH and Custom Scripting
• Command line operations
• automation scripts
• Resiliency Testing
• Failover testing
• disaster recovery
• Documentation
• Runbook creation
• architecture diagrams
• knowledge management
• Compliance Audit
• Regulatory compliance
• audit readiness
• evidence capture
• Root Cause Analysis
• Postmortem reviews
• problem solving
• SLASLO Management
• Performance tracking
• metrics reporting
• Soft Skills
• Problem Solving
• Analytical thinking
• troubleshooting complex issues
• Communication
• Clear escalation protocols
• stakeholder management
• Collaboration
• Cross functional teamwork
• application infrastructure
• cybersecurity
• network
• database
• vendor teams
• Documentation
• Comprehensive technical writing
• Continuous Improvement
• Identifying efficiencies
• eliminating recurring issues
• Predictive Operations
• Identifying risks and failure patterns
• before incidents occur
• Business Impact Analysis
• Understanding and communicating business implications

Benefits and Perks

• Comprehensive Medical Plan
• Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave