Thrift Store Associate

About the role

The Thrift Store Associate is a fast-paced production role responsible for receiving donations and preparing them for sale. The role includes sorting, tagging, pricing, and preparing merchandise for the sales floor. The position requires the ability to stand for extended periods and to lift, push, and pull up to 50 pounds while working with a high volume of inventory.

Responsibilities

• Maintain stockroom organization, ensuring quality control, and following safety standards
• Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition
• Tag and price merchandise according to company standards, meeting production goals per hour
• Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures
• Organize and separate items for e-commerce and clearance departments, accurately labeling all goods
• Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed
• Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks
• Perform other duties as assigned to support the store team and broader organizational goals

Requirements

• High school diploma or equivalent preferred
• Prior experience in customer service, donation processing, retail, or warehouse environments is a plus
• Ability to provide friendly, respectful service to a diverse donor and customer population
• Ability to follow safety procedures and operational guidelines
• Comfortable performing physical tasks, including lifting, sorting, and standing for extended periods
• Basic communication and teamwork skills

Qualifications

• Must be able to work flexible hours, including weekdays and some weekends
• Must adhere to safety guidelines and report concerns to management

Skills

• Customer service skills
• Physical stamina and strength
• Attention to detail
• Organization and multitasking skills

Benefits

• Generous time off policy
• Health, wellness, and financial resources
• Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance
• Retailer retirement matching programs and contributions
• Transit and commuter benefits

Pay

• Hourly wage based on experience and qualifications

Schedule

• Full-time role
• Weekdays and some weekends
• Flexible availability required to meet business needs