Store Associate

Core Responsibilities

• Greet all customers in a positive and professional manner.
• Provide exceptional customer service while accurately entering and processing customer information/transactions.
• Quickly and precisely handle cash and debit transactions while maintaining a balanced cash drawer.
• Actively listen with the intent to understand & make appropriate product recommendations to customers as needed.
• Clean, stock, and organize dispensary.
• Work cohesively with all departments as part of family/team environment.
• Occasionally work on special projects and assignments designated by management.
• Maintain quality customer service by establishing and enforcing company standards and handling customer inquiries or complaints.
• Verify patient/customer allotment and ensure they are eligible to make purchases using the state system.
• Participate in ongoing education and professional development as needed.

Qualifications And Education

• Must be at least 21 years of age.
• Must be able to pass a background check to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• High School Diploma or equivalent.
• 2 years of retail and/or customer- facing experience preferred.
• Cannabis retail or education experience preferred.
• Product Knowledge: must be familiar with the variety of methods used for Cannabis consumption. Must be able to effectively address customers' concerns and complaints.
• Must have cash handling experience and excellent mathematical skills.
• Able to prioritize and multitask in a busy atmosphere.
• Able to remain compliant in a highly regulated role.
• Demonstrate strong oral and written communication with customers, coworkers, and management.
• Knowledge of basic computer skills and point-of-sale software.
• Able to solve problems in an efficient and professional manner.
• Strong attention to detail.
• Able to work evenings, weekends, and holiday shifts as scheduled and needed.

Physical Requirements

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/ high periods of time.
• Sit for short/ medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.

Commitment & Dependability

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends, and holiday shifts as scheduled and needed.
• Properly handle confidential customer information and other non-public company proprietary information.