Thrift Store Associate

About the role

The Thrift Store Associate is a fast-paced production role responsible for receiving donations and preparing them for sale. The role includes sorting, tagging, pricing, and preparing merchandise for the sales floor.

Responsibilities

• Stand for extended periods and lift, push, and pull up to 50 pounds while working with a high volume of inventory.
• Maintain stockroom organization, ensuring quality control, and following safety standards.
• Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition.
• Tag and price merchandise according to company standards, meeting production goals per hour.
• Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures.
• Organize and separate items for e-commerce and clearance departments, accurately labeling all goods.
• Follow safety procedures and operational guidelines to maintain a clean and secure work environment.
• Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed.
• Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks.

Requirements

• High school diploma or equivalent preferred.
• Prior experience in customer service, donation processing, retail, or warehouse environments is a plus.
• Ability to provide friendly, respectful service to a diverse donor and customer population.
• Ability to follow safety procedures and operational guidelines.
• Comfortable performing physical tasks, including lifting, sorting, and standing for extended periods.
• Basic communication and teamwork skills.

Qualifications

• Must be able to work flexible hours, including weekdays and some weekends.
• Must adhere to safety guidelines and report concerns to management.

Skills

• Customer service skills
• Physical stamina and strength
• Attention to detail
• Organization and inventory management

Benefits

• Generous time off policy
• Health, wellness, and financial resources
• Retailer-sponsored health benefits
• Retirement matching programs
• Transit and commuter benefits

Pay

Hourly pay rate is $15.00 per hour.

Schedule

This is a full-time role, requiring Weekdays and some weekends. Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 9:00pm.

Safety Guidelines

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.