Third Person in Charge

About the Role

The Third Person in Charge is responsible for the operations of the entire store when the Store Director (SD) and Assistant Store Director (ASD) are not present. This position is one of the job classifications from which candidates for retail leadership development training are typically selected, with successful completion potentially leading to advancement into store management.

The Third Person in Charge provides customer service, administers training to new employees, coordinates hiring needs, identifies and selects candidates for interviews, and assists with merchandising execution. They also coordinate late-shift operations, assess daily operational needs, and train personnel.

Responsibilities

• Works primarily closing shifts to run total store operations in the absence of the Store Director and Assistant Store Director.
• Works with the Assistant Store Director on center-of-store operations and fills in for the ASD on their days off, when the ASD is covering for the Store Director, or while the ASD is on vacation.
• Overall management responsibility for total store operation, including supervision of all employees and handling customer complaints, in the absence of the Store Director and Assistant Store Director.
• Initiates corrective action as needed in the absence of the Store Director and Assistant Store Director.
• Acts as the liaison between the Store Director/Assistant Store Director and late-shift operations to ensure smooth store operations.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, and courteous customer service; engages in suggestive selling and handles customer relations issues.
• Performs ordering, receiving, storing, pricing, stocking, and merchandising duties.
• Coordinates with late-shift employees/department leads in planning, organizing, and directing day-to-day operations during the late shift and for special sales/AD needs.
• Assists with implementing Company and Division merchandising policies and/or Store Director instructions.
• Coordinates with the Assistant Store Director to prepare "things to do" lists for night stockers for closing shifts and for day stockers for day or mid shifts.
• May perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Builds and executes marketing and merchandising plans for the store, working with Head Clerks, PICs, and Food Clerks.
• Supports the Store Director and Assistant Store Director with execution of strategies to improve product placement, profit, sales, store standards, and other key metrics.
• Trains Head Clerks/PICs for possible promotion to Third Person in Charge.
• Supports the Store Director with the overall success of the Company’s Safety Culture and Safety programs to provide a safe work environment for employees and a safe shopping experience for customers.
• Coordinates with the Store Director and Head Bookkeeper/In-Store Recruiter to assess and meet hiring needs, ensuring positions are posted, interviews are scheduled, and onboarding of new hires takes place.
• Ensures required web-based training is administered to new employees and all mandatory training is provided to new hires and newly promoted employees.
• Ensures all new hire paperwork and policies are acknowledged and maintained in personnel files.

Requirements

• High School Diploma (or equivalent).
• Four or more years of retail experience required; retail grocery experience preferred.

Skills

• Proficient customer service and supervisory skills.
• Strong understanding of overall store operations.
• Strong written and oral communication skills, leadership skills, and the ability to get along with others.
• High degree of initiative and sense of urgency.
• Available to work flexible hours (AM/PM shifts).
• Ability to work independently and as part of a team.
• Friendly, courteous, tactful, and maintains composure in dealing with customers and co-workers.
• Analytical ability to handle administrative details such as planning, reporting, meeting operational objectives, scheduling, and supervising.
• Ability to judge and react to business activity.
• Knowledge of basic math and weights and measures.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to push and pull fully loaded hand trucks and pallet jacks.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods at a desk or computer terminal.
• May use calculators, keyboards, telephone, computer, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workday is fast-paced; holiday, evening, and weekend work may be required.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday via partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, and 401(k).
• Paid time off: vacation, holidays, and sick leave.
• Leaders invested in your training, career growth, and development.
• Eligibility for a quarterly bonus.