Third Person in Charge

About the role

The Third Person in Charge is responsible for the operations of the entire store when the Store Director (SD) and Assistant Store Director (ASD) are not present. This position is one of the job classifications from which candidates for retail leadership development training are typically selected, successful completion of which may lead to advancement into store management.

The Third Person in Charge provides customer service, administers training to new employees, coordinates with others to determine hiring needs and to identify and select candidates for interviews, and assists with merchandising execution for the store. They also coordinate with late shift employees to direct day-to-day activities, including assessment of daily operational needs and training personnel.

Responsibilities

• Works primarily closing shifts to run total store operations in the absence of the Store Director and Assistant Store Director.
• Works with the Assistant Store Director on center of store operations and fills in for the Assistant Store Director on their days off, when the ASD is filling in for the Store Director, or while the ASD is on vacation.
• Overall management responsibility for the total store operation, including supervision of all employees and handling of customer complaints, in the absence of the Store Director and Assistant Store Director.
• Initiates corrective action as needed in the absence of the Store Director and Assistant Store Director.
• Acts as the liaison between the Store Director/Assistant Store Director and late shift operations to ensure smooth store operations.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service. Engages in suggestive selling and other sales techniques. Handles customer relations issues.
• Performs ordering, receiving, storing, pricing, stocking, and merchandising duties.
• Coordinates with late shift employees/department leads in planning, organizing, and directing day-to-day operations of the store during the late shift and special sales/AD needs.
• Assists with implementing Company and Division merchandising policies and/or Store Director instructions.
• Coordinates with Assistant Store Director to prepare "things to do list" for night stockers for closing shifts; prepares "things to do list" for day stockers for day or mid shifts.
• May perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Builds and executes marketing and merchandising plans for the store, working with Head Clerks, PICs, and Food Clerks.
• Supports Store Director and Assistant Store Director with execution of strategies to improve product placement, profit, sales, store standards, and other key metrics.
• Trains Head Clerks/PICs for possible promotion to Third Person in Charge.
• Supports the Store Director with the overall success of the Company's Safety Culture and Safety programs to provide a safe work environment for employees and a safe shopping experience for customers.
• Coordinates with Store Director and Head Bookkeeper/In-Store Recruiter to assess and meet hiring needs by ensuring positions are posted, interviews are scheduled, and onboarding of new hires takes place.
• Ensures required web-based training is administered to new employees and all mandatory training is provided to new hires and newly promoted employees.
• Ensures all new hire paperwork and policies are acknowledged and maintained in personnel files.

Requirements

• High School Diploma (or equivalent).
• Four or more years of retail experience required; retail grocery experience preferred.

Skills

• Proficient customer service and supervisory skills.
• Strong understanding of overall store operations.
• Strong written and oral communication skills, leadership skills, and the ability to get along with others.
• High degree of initiative and sense of urgency.
• Available to work flexible hours (am/pm shifts).
• Ability to work independently and as part of a team.
• Friendly, courteous, tactful, and ability to maintain composure in dealing with customers and co-workers.
• Analytical ability to handle administrative details such as planning, reporting, meeting operational objectives, scheduling, and supervising.
• Ability to judge and react to business activity.
• Knowledge of basic math and weights and measures.

Physical Environment

• Ability to stand and walk for long periods of time.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to push and pull fully loaded hand trucks and pallet jacks.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at a desk or computer terminal.
• May use calculators, keyboards, telephone, computer, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workday is fast-paced; holiday, evening, and weekend work may be required.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday via partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, and 401(k).
• Paid time off: vacation, holidays, and sick leave.
• Leaders invested in your training, career growth, and development.
• Eligibility for a quarterly bonus.

Pay

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range.