Third-Party Operations Manager
About the role
As a Third-Party Operations Manager, you’ll partner with business lines and third parties to support adherence to the Third-Party Risk & Controls (TPRC) program. In this role you’ll provide senior-level oversight and execution of complex and centralized operations, process improvements, and strategic initiatives. This role partners closely with Third-Party Managers, Risk Control Partners, and business-line stakeholders and may provide day-to-day guidance and oversight for Operations Professionals.
Responsibilities
- Lead and manage multiple complex operational and cross-functional projects, including process redesign, technology enhancements, and regulatory support initiatives.
- Provide day-to-day guidance and oversight of Operations personnel and may have a small team to lead.
- Oversee operations processes including document collection, contract repository management, procedure documentation, quality control and assurance testing, technology enhancements, department and enterprise third-party risk reporting, etc.
- Drive operational consistency, issue resolution, and continuous improvement in Third-Party processes and controls.
- Identify and recommend process improvements and drive planning, prioritization, and execution of departmental objectives.
- Support audit, regulatory, and issue remediation activities.
- Review and approve critical documentation, written materials, procedures, job aids, and internal communications.
- Develop, support and/or deliver TPRC presentations, reporting, and materials for committees, audits, exams, and governance forums.
- Assist with training, knowledge transfer, and operational readiness across the team.
- Provide oversight for central mailbox operations, ensuring timely response, appropriate routing, and consistent resolution of requests.
- Review and guide complex inquiries (e.g., NDAs, IRQ questions, scoping discussions), escalating items for leadership decision as needed.
- Conduct analysis across third-party engagements with similar characteristics to confirm consistency in evaluation of similar engagements.
- Resolve questions or concerns from TPRC resources, other stakeholders, or business resources.
Requirements
- 6+ years of related experience in Third Party / Vendor Risk Management or similar field.
- Bachelor's degree in related field or equivalent experience.
- Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced knowledge and skills in Microsoft Word, Excel and Outlook.
- Advanced experience managing multiple concurrent projects and delivering assignments to completion in accordance with defined instructions, prescribed routines, and standard accepted practices.
- Advanced speaking and writing communication skills.
Benefits
- Competitive salaries and an ownership stake in the company.
- Medical and dental insurance.
- Paid time off.
- 401k matching program.
- Tuition assistance program.
- Employee volunteer program.
- Wellness program.
- Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances.
About the company
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.