Operations Manager (Non-complex)

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers to serve as good members of the community. Establishes and maintains relationships with key individuals or groups, represents the company to external organizations, and champions company-sponsored programs, events, and sustainability efforts for associates, customers, and the local community.

Responsibilities

• Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction on executing company programs and strategic initiatives.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, actively listening, assigning duties, evaluating performance, providing recognition, setting clear expectations, and promoting a belonging mindset in the workplace.
• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives, resolving customer needs, complaints, and issues, developing action plans to correct deficiencies, and providing process improvement leadership.
• Assists the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing Profit & Loss (P&L) statements, controlling expenses, developing plans to correct financial deficiencies, and analyzing economic trends and community needs for budget forecasting.
• Coordinates and completes job-related activities by developing and maintaining relationships with key stakeholders, supporting plans to meet customer and business needs, identifying and communicating goals, measuring progress, addressing improvement opportunities, and promoting continuous learning.
• Ensures compliance with company mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.
• Builds high-performing teams by embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and supports the goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
• Acts in a selfless, humble, self-aware, fair, and transparent manner.
• Delivers results while putting the customer first, adapts to how and where customers shop, and applies the EDLP (Every Day Low Prices) and EDLC (Every Day Low Cost) business models.
• Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers stakeholders in planning.
• Drives continuous improvement, adopts new technologies and skills, supports others through change, and encourages learning from mistakes.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

Preferred Qualifications

• 20+ years of experience supervising associates.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation may also include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments based on external challenges.
• State Pay Differential to meet legislative requirements, where applicable.