Third-Party Logistics (3PL) Onsite Manager

Job Summary

The 3PL Onsite Manager ensures that inventory is accurately maintained and distributed in a compliant, timely, and efficient manner. Primary areas of focus are on monitoring, reporting, and enhancing performance through key operational metrics and face-to-face supplier relationship management. Stationed onsite at the supplier’s warehouse, the role will be actively engaged with the warehouse staff to drive continuous improvement across distribution activities including but not limited to dock-to-stock, inventory accuracy, order accuracy, and OTIF.

Key Responsibilities

• Act as the primary Distribution liaison to the consumer 3PL partners, ensuring customer requirements are clearly understood and consistently met.
• Daily monitoring of 3PL systems and reporting, as well as close communication with the 3PL to ensure high-level performance and customer satisfaction are maintained;
• Ability to identify potential service disruptions and triage / escalate as appropriate.
• Responsible for regular business review meetings with the 3PL to ensure alignment of service expectations and performance to SLA – identifying gaps and opportunities for improvement.
• Understands different and complex customer requirements; labeling, picking, lot number control and product dating requirements.
• Designing new processes and aligning existing processes to satisfy such needs.
• Manages the contractual relationship between our company and our warehouse partners for consumer goods, as well as samples. Includes warehouse costs related to network, contract negotiations with suppliers and associated contracts and volume commitments.
• Responsible for monthly cost follow-ups to stakeholders and providing trends to leadership, as well as identifying savings.
• Able to project out capacity utilization and distribution needs using business plans and growth targets.
• Drive continuous improvement through ongoing process review, engagement and partnering with stakeholders to establish best practices that reduce cost of operation, improve service level, capacity, productivity, and quality.
• Maintains oversight of key processes; returned goods processing according to company guidelines and procedures; receiving, pick line set-up, order accuracy, inventory accuracy, and all matters pertaining to product tracking.

Required Skills & Qualifications

• Bachelor’s degree in business, Supply Chain, Operations, Logistics, or related field.
• 5+ years of experience in logistics, distribution, supply chain, or 3PL account management.
• Strong understanding of pharma, cosmetics, OTC distribution and regulatory requirements (e.g. GDP, FEFO, etc.).
• Demonstrated success managing vendor performance or serving as primary operational liaison with external partners.
• Strong analytical, communication, and problem-solving skills; ability to work cross-functionally and influence without authority.

Preferred Experience

• Supporting or managing 3PL.
• Familiarity with cosmetics and OTC distribution.
• APICS / ASCM Certification in Supply Chain Management or other professional designation.

Pay

A reasonable estimate of the hiring range for this role is $100,000- $130,000 USD. In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.