(3PL) Logistics Manager

Key Responsibilities

• Oversee the full order lifecycle within the 3PL system, from order receipt through fulfillment and shipment.
• Manage escalation resolution, perform root cause analysis, and drive corrective actions for service failures.
• Support development of dashboards and scorecards for key operational and transportation KPIs, including fill rate, accuracy, processing time, and on-time delivery.
• Provide operational support for inbound receiving and returns processing while ensuring inventory accuracy and timely execution.
• Review routing guides, customer requirements, and onboarding materials to support vendor compliance.
• Investigate warehouse-related chargebacks, coordinate corrective actions, and implement process improvements to reduce recurring issues.
• Own inventory tracking and reporting across systems, including reconciliations, transaction review, and ERP data accuracy.
• Lead monthly inventory audit preparation and annual physical inventory activities.
• Review and reconcile 3PL invoices to ensure billing accuracy and compliance with contractual agreements.
• Maintain strong data hygiene across operational systems and help build workflows and reporting tools to address discrepancies.

Qualifications

• 7+ years of experience in supply chain, logistics, or operations, with hands-on experience managing fulfillment operations.
• Strong background in managing 3PLs, transportation networks, and order management systems.
• Experience with ERP, WMS, EDI, and eCommerce platforms; familiarity with systems such as Full Circle, Synapse, or similar tools is preferred.
• Demonstrated leadership, strong business acumen, and the ability to interpret complex data and turn insights into action.
• Advanced analytical skills with high attention to accuracy and detail; experience with spreadsheets and data visualization tools is preferred.
• Ability to prioritize effectively, stay organized, and adapt quickly in a deadline-driven, fast-moving environment.
• Strong sense of urgency, accountability, and customer focus.
• Ability to perform physical tasks in a warehouse setting, including lifting and moving materials weighing 30 pounds or more on a regular basis.
• Flexibility to work nights, weekends, and holidays as business needs require.

Pay

Base salary starting around $100,000, with bonus opportunity.

Schedule

Full-time employment.

Benefits

• Competitive benefits package including medical, dental, vision, life insurance, 401(k), FSA, and paid time off.
• Employee discount and additional company-sponsored benefits.