Third Party Collector

Altus Commercial Receivables is the leading and most trusted name in debt recovery and financial solutions, with a track record of excellence serving businesses across various industries for decades.

About the role

As a Business Collections Specialist, you will collect payments or communicate/resolve issues with debtors. You will collaborate with clients, sales, and peers on delinquent accounts, primarily contacting debtors by phone, mail, or email. Upon contact, you will examine the debtor’s financial situation, review documents/contracts, resolve disputes, and establish resolutions while adhering to all compliance requirements.

Responsibilities

• Make a minimum of 80 outbound/inbound calls daily
• Negotiate payment in full or secure payment arrangements
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude and remain respectful to debtors and peers
• Demonstrate strong work ethics and integrity
• Prioritize time management and remain professional at all times
• Meet or exceed monthly phone, activity, and fee quotas

Requirements

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry, and strong computer skills (Excel preferred)
• Critical thinking and basic math and writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented mindset
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Pay

$12.98 per hour plus commission and bonuses.

Benefits

• Health, dental, vision, life, and disability coverage options
• 401(k) retirement plan with company matching
• Generous paid time off policy—start with 18 days per year
• Paid holidays immediately upon hire—7 standard holidays and 2 floating holidays of your choice

This is a remote/telecommute position.