Third Party Collections Representative

Principle Responsibilities

• Coordinates payment resolution on unpaid accounts in default.
• Contacts and collaborates with consumers, insurance, and any authorized third party to discuss and resolve outstanding balances or create payment arrangements.
• Obtains and processes payments.
• Verifies payments and adjustments received and posted.
• Collects, investigates, and analyzes missing information on unpaid accounts.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• 2+ years collections experience and/or medical billing and medical customer service experience.
• High school diploma or GED.
• Associate's or Vocational degree in business, healthcare or related field.
• 2 to 5 years collections experience.
• 2 to 5 years medical collections experience.
• Licenses/Certifications: Collection Agency License preferred within 30 days.

Physical Demands

• Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently.
• 1.0 FTE (80 hours per two-week pay period).
• 8-hour day/evening shifts.
• No weekends.

Pay Range

Pay Range: $20.79 to $28.31 per hour.

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable).

Shift, Weekend and/or Other Differentials

Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

• Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them.
• We devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person.
• We offer a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
• This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
• We also engage employees in various community involvement and volunteering events.

Benefits

• Medical/Dental PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program