Collections Representative

Responsibilities

• Receive and review loan information
• Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.
• Identify and recommend optimal workout strategies based on individual borrower circumstances
• Identify and recommend assistance strategies as necessary
• Increase frequency of borrower contact based on days since last payment
• Collect documents and information related to rehab progress, and maintenance improvement requests
• Collect documents needed for Loss mitigation options
• Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances
• Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests
• Work the Commercial team Voicemail for return calls

Qualifications/Skills

• Experience in collections required
• Familiarity with maneuvering around the Internet through various skip tracing sites
• Familiarity with loan terminology, rights, and processes
• Excellent work ethic, high productivity, and attention to detail
• Superior verbal communication and negotiation skills
• Flexibility to work weekends required
• Must take the writing assessment provided
• Superior typing and computer skills required

Compensation/Bonus/Incentives

Competitive pay
Monthly bonuses payouts
Additional incentives based on business needs

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW - Corporate Social Responsibility program
• Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• Donated more than $6,000,000 since 2020
• More than 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection