Therapy Services Representative - Northdale

About the Role

The Therapy Services Representative is responsible for all aspects of Therapy front-end office functions, from greeting the patient on their first visit through their final visit at discharge. This role ensures smooth operations in benefit verification, patient financial responsibility collection, therapy chart maintenance, patient scheduling, and financial reconciliation.

Responsibilities

• Provide excellent customer service at all times.
• Obtain therapy benefits for all patients (new, splint, and home programs) two days in advance of appointments via insurance websites or direct contact.
• Print and maintain benefit information in patient charts.
• Obtain authorization for therapy visits two days in advance through online portals or phone contact with insurance companies.
• Monitor patient visit counts and secure reauthorization as needed for continued therapy visits.
• Communicate with primary care physicians, insurance companies, and case managers/adjustors when authorization is required.
• Create and maintain neat, orderly patient therapy charts.
• Attend and participate in monthly staff and front-desk meetings.
• Ensure all tasks are completed before the end of the scheduled shift.
• Greet all patients upon arrival to the Therapy department.
• Collect co-payments, co-insurance, and deductibles at the time of service and explain new patient paperwork, including benefits.
• Prepare daily charts for new and continued patients and process patient charge tickets for the Business Office.
• Follow up on inactive patients.
• Schedule all therapy patients (new and established) according to the Therapy Plan of Care.
• Maintain clear communication with patients, visitors, and all team members.
• Complete chart discharge procedures and prepare records for Medical Records.
• Distribute and collect mail twice daily.
• Ensure compliance with all company plans, policies, and procedures set forth by Florida Orthopaedic Institute.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a medical environment.
• Excellent customer service skills.
• Ability to multitask effectively.

About Us

At Florida Orthopaedic Institute (FOI), our goal is to provide world-class orthopedic care. Our mission includes every aspect of the patient’s encounter with FOI, from medical to administrative. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for our support of National Guard and Reserve members employed by FOI. We are committed to fostering a culture of inclusion reflective of the communities we serve and provide equal opportunity to all.

Benefits

• Full-time opportunities with room for career growth and advancement.
• Excellent job security and stability to promote an optimal work-life balance.
• Drug-free workplace with pre-employment drug screening and random drug testing as required by company policy and applicable laws.