Therapy Services Representative - North Tampa

About You

• High School Diploma or equivalent.
• Must have excellent customer service skills.
• Ability to multi-task.
• Minimum 1 year experience in the medical environment.

Key Responsibilities

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment.
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart.
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
• Create/prepare new patient therapy charts; always keep all charts neat and orderly.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered. Explain in detail all new patient paperwork including benefits to all new patients.
• Daily chart preparation for all new and continued patients. Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members.
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute.
• All other duties as assigned.

Pay

$17.00 - $19.00 an hour.

What We Offer

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Therapy Services team!