Therapy Services Representative - Land O' Lakes

About the Role

As the Therapy Front Representative, you will manage all front-end office functions for the Therapy department, from the patient's first visit through discharge. Your role ensures smooth operations in benefit verification, patient financial responsibility, chart maintenance, scheduling, and follow-up on business office functions related to therapy visits.

Responsibilities

• Provide excellent customer service at all times.
• Obtain therapy benefits for all patients, including walk-over splints.
• Monitor current therapy prescriptions for expired or fulfilled status.
• Retrieve and return voice messages promptly and professionally.
• Maintain clear communication with therapists regarding all patient matters.
• Contact patients in advance about insurance issues, such as terminated coverage or unauthorized visits.
• Keep the work area tidy and free from clutter.
• Check and respond to all voicemail messages.
• Cross-train in all therapy front desk areas.
• Attend and participate in monthly staff and front desk meetings.
• Perform duties with professionalism and courtesy.
• Complete all tasks before the end of your scheduled shift.
• Greet all patients upon arrival to the Therapy department.
• Collect co-payments, co-insurance, and deductibles at the time of service.
• Explain new patient paperwork and benefits in detail.
• Follow up on inactive patients.
• Call patients from Athena orders.
• Schedule all therapy patients (new and established) according to the Plan of Care.
• Communicate effectively with patients, visitors, and all team members.
• Complete chart discharge procedures and prepare for Medical Records.
• Distribute and collect mail twice daily.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Customer service skills.
• Experience in a medical environment preferred.

Benefits

• Full-time opportunities with room for career growth and advancement.
• Excellent job security and stability to promote work-life balance.
• Part of a dynamic and growing high-level Therapy Services team.

Florida Orthopaedic Institute operates as a drug-free workplace. All candidates will undergo pre-employment drug screening and may be subject to random drug testing in accordance with applicable laws and company policy.