Therapy Services Representative - AFO (St. Petersburg Area)

About the Role

The Therapy Services Representative is responsible for all aspects of Therapy front-end office functions, from greeting the patient on their first visit through their final visit at discharge. This role ensures smooth operations in benefit verification, patient financial responsibility collection, chart maintenance, scheduling, and follow-up on business office functions related to therapy visits.

Responsibilities

• Provide excellent customer service at all times.
• Obtain therapy benefits for all patients (new, splint, and home programs) two days in advance of appointments via insurance websites or direct contact.
• Print and maintain benefit information in patient charts.
• Obtain authorization for therapy visits two days in advance through online portals or phone contact with insurance companies.
• Monitor patient visit counts and secure reauthorization as needed for continued therapy visits.
• Communicate with primary care physicians, insurance companies, and case managers/adjustors when authorization is required.
• Create and maintain neat, orderly patient therapy charts.
• Attend and participate in monthly staff and front desk meetings.
• Complete all assigned tasks before the end of each scheduled shift.
• Greet all patients upon arrival to the therapy department.
• Collect co-payments, co-insurance, and deductibles at the time of service and explain new patient paperwork, including benefits.
• Prepare daily charts for new and continuing patients and process patient charge tickets for the business office.
• Follow up on inactive patients.
• Schedule therapy appointments for new and established patients according to the therapy plan of care.
• Maintain clear communication with patients, visitors, and all team members.
• Perform chart discharge procedures and prepare records for medical records.
• Distribute and collect mail twice daily.
• Ensure compliance with all company plans, policies, and procedures.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in a medical environment.
• Excellent customer service skills.
• Ability to multitask effectively.

About Us

At Florida Orthopaedic Institute (FOI), our goal is to provide world-class orthopedic care. Our mission encompasses every aspect of the patient’s encounter with FOI, ensuring excellence in both medical and administrative support. Every staff member plays a vital role in this mission. We are proud recipients of the Patriot Award from the Department of Defense for our support of National Guard and Reserve members employed at FOI.

Benefits

• Full-time opportunities with room for career growth and advancement.
• Excellent job security and stability to promote work-life balance.
• Inclusion in a dynamic and growing therapy services team.

Orthopaedic Solutions Management is a drug-free workplace. Pre-employment drug screening and random drug testing may be required in accordance with applicable laws and company policy.