Therapy Insurance Specialist - Twin Cities Orthopedics

About the role

The Insurance Verification Specialist will provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors. This position will primarily be responsible for insurance verification and review of patient benefits, sending/receiving and documenting patient charts. This position has the ability to work remotely after 6 months based on performance. This is a full-time position working Monday-Friday between the hours of 8:00 AM - 5:00 PM. This role will be remote after 3 months of training in either our TCO Stillwater or Bloomington locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Responsibilities

• Verify and document insurance information as defined by current business practices.
• Research denials and report findings back to billing denial team.
• Accurately and efficiently schedule new and existing patients in the current practice management system.
• Answer inbound calls in a timely, pleasant and professional manner.
• Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments.
• Ensure professional communication with patients, insurance representatives, clinic personnel, and outside vendors over the phone, via email or other written documentation and responding to all inquiries.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Make outbound phone calls to patients and/or insurance companies for benefit inquiries, authorization details and document according to current policy.
• Travel as needed for team meetings.
• Comply with all TCO and therapy policies and procedures.
• Ensure all work is handled in an organized and timely manner as designated by the lead, supervisor or manager.
• Complete daily tasks and follow