Théa Server

About the Role

Théa Mediterranean Rooftop Restaurant, located in the shadow of Arizona’s famed Camelback Mountain, offers a stunning indoor/outdoor dining experience with three opulent bars and a fireside lounge. The restaurant is part of The Global Ambassador, a 141‑room hotel that blends inspired design, world‑class dining, and elevated wellness. Recognized with a MICHELIN Key in 2024 and 2025 and featured on Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador provides six original dining experiences, an exclusive members club, and a bespoke fitness and wellness center.

Responsibilities

• Know and follow all TGA policies & procedures.
• Welcome and greet guests, making them feel comfortable and personally cared for.
• Recognize regular guests by name, preferences, and needs.
• Inform guests of specials and menu changes.
• Make genuine recommendations and answer questions about food, beverages, and restaurant services.
• Take food and beverage orders and enter them into the point‑of‑sale system.
• Know and follow laws for serving alcohol.
• Deliver food and beverages from kitchen and bar to guests promptly.
• Perform side work at the start and end of each shift as required by station assignment.
• Own and maintain a clean service area, ensuring it is a place you would like to eat.
• Keep station neat: check table‑tops, polish silverware, water glasses, wine glasses, wipe bases, check floor, clean windowsills, chairs, windows (smudge‑free), and verify salt & pepper, candles, and flowers.
• Monitor and observe guests’ dining experience, ensuring satisfaction with food and service.
• Respond promptly and courteously to any guest requests.
• Prepare the final bill, present the check, accept payment, and process credit‑card charges or make change as needed.
• Assist fellow servers and back servers with clearing and resetting tables as situations arise.
• Thank guests for their visit and invite them to return.
• Participate in proactive communication to help avoid and solve operational, HR, and financial issues.
• Fill in as needed to ensure smooth and efficient restaurant operation, as directed by the restaurant manager or immediate supervisor.

Qualifications

• Minimum of 2+ years high‑volume restaurant serving experience with basic knowledge of dining‑room service procedures.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Great personality, desire to serve guests, and enjoyment of teamwork.
• Ability to stand for long periods (up to 8 hours).
• Ability to safely lift and maneuver trays of food weighing up to 20–25 pounds.
• Maintain a neat, clean, and well‑groomed appearance per TGA standards.
• Strict adherence to safety procedures.
• Availability to work on holidays and/or weekends.

Benefits

• Competitive compensation.
• Comprehensive benefits for team members working 25+ hours per week, including medical, dental, vision, and more.
• Paid time off eligibility for those working 32+ hours per week.
• Dynamic, fast‑paced environment that values hospitality, teamwork, and excellence.

Pay

Pay Rate: $12.15 USD per hour.