Théa Server

About the Role

Join théa Mediterranean Rooftop Restaurant, a haven nestled in the shadow of Arizona’s famed Camelback Mountain. As part of The Global Ambassador, an internationally inspired hotel recognized with a MICHELIN Key in 2024 and 2025 and named among Esquire’s Best New Hotels in the World, you’ll contribute to creating moments worth remembering in a dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives.

Responsibilities

• Know and follow all TGA policies and procedures.
• Welcome and greet guests, making them feel comfortable and personally attended to.
• Learn regular guests by name, their preferences, and needs.
• Inform guests of specials and menu changes, and make genuine recommendations.
• Answer questions about food, beverages, and restaurant functions and services.
• Take food and beverage orders and enter them into the point-of-sale system.
• Know and follow laws for serving alcohol.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain a clean and neat service station, including table-tops, silverware, glassware, floors, and decor.
• Monitor and observe guests' dining experiences, ensuring satisfaction with food and service.
• Respond promptly and courteously to guest requests.
• Prepare final bills, present checks, accept payment, and process credit card charges or make change.
• Assist fellow servers and back servers with clearing and resetting tables as needed.
• Thank guests for their visit and invite them to return.
• Participate in proactive communication to help avoid and solve operational, HR, and financial issues.
• Be available to fill in as needed to ensure the smooth operation of the restaurant.

Requirements

• Minimum of 2+ years of high-volume restaurant serving experience with a basic knowledge of dining room service procedures.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Strong interpersonal skills, a desire to serve guests, and enjoyment of working as part of a team.
• Ability to work in a standing position for long periods (up to 8 hours).
• Ability to safely lift and maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Maintain a neat, clean, and well-groomed appearance per TGA standards.
• Adherence to safety procedures.
• Availability to work on holidays and/or weekends.
• Proof of eligibility to work in the United States is required.

Benefits

• Competitive compensation.
• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, and vision.
• Paid time off eligibility for those working 32+ hours per week.