The UPS Store Franchise Consultant - Phoenix/Scottsdale/East Valley

Job Summary

The UPS Store, Inc. (TUPSS) Franchise Consultant (FC) supports franchisees within a designated territory throughout their franchise lifecycle. They optimize revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans. FCs conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures.

Key Responsibilities And Duties

• Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives.
• Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement.
• Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance.
• Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up.
• Identifies and addresses operational and financial issues impacting franchisee success.
• Ensures franchisee adherence to policies, procedures, and brand standards.
• Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in.
• Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals.
• Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors.
• Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit.
• Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.

Education Qualification

• Bachelor’s degree in business, management, or a related field.

Experience Qualification

• 5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field.

Required Knowledge, Skills Or Abilities

• Strong organization skills, workload management, and heavy attention to details.
• Experience with multi-unit operations - highly preferred/expected.
• Encourages participation and open communication, achieves consensus, when necessary, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback.
• Understands franchise structures and relationships, franchise products and services, and their impact on corporate profitability.
• Comprehends royalty streams from Franchisee to Area Franchisee to Franchisor.
• Demonstrates effective conflict resolution and problem-solving skills.
• Maintains and applies a broad understanding of financial management principles.
• Exhibits excellent verbal and written communication skills.
• Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data.
• Willing and able to travel as required.
• Operates independently with minimal supervision.
• Displays dedication to ongoing learning and enhancing knowledge and expertise.
• Demonstrates strong time management skills, establishes project goals and objectives, meets deadlines, and ensures quality expectations.
• Capable of managing multiple projects simultaneously.

Span Of Responsibility

• Franched Locations: ~35
• Territory Coverage: Phoenix, Scottsdale, East Valley and surrounding areas.

Additional Information

• For Internal Candidates: This job is a grade 20D.

Compensation

Pay range for this role will be between $72,600 - $77,460/yr. + 10% MIP bonus eligibility.

Other Criteria

• UPS is an equal opportunity employer.
• UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.