The Program Manager – Sales & Operations Planning (S&OP) and Master Scheduling

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. Our systems and solutions are essential for the manufacturing of wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. We invest 15% of sales back into R&D, focusing on innovation with expert teams of physicists, engineers, data scientists, and problem-solvers to accelerate the delivery of tomorrow’s electronic devices.

About the Role

The Program Manager – Sales & Operations Planning (S&OP) and Master Scheduling is responsible for designing, implementing, and leading an integrated planning process that aligns customer demand, operational capacity, supply availability, and financial objectives. This role serves as the central orchestrator between Business, Operations, Supply Chain, Finance, and Product Management teams to ensure business plans are translated into executable build plans that optimize customer service, operational efficiency, inventory, and financial performance. The ideal candidate thrives in ambiguity, drives results through influence, and excels at bringing together diverse stakeholders to solve complex business challenges.

Responsibilities

• Build and Lead the S&OP Process
  • Design, implement, and continuously improve an integrated Sales & Operations Planning (S&OP) process.
  • Establish governance, decision-making frameworks, planning calendars, and performance metrics.
  • Lead monthly cross-functional reviews that align demand, supply, and financial plans.
  • Drive organizational adoption of planning best practices and process discipline.
• Forecasting and Build Plan Development
  • Partner with Sales, Product Management, and Commercial teams to develop and maintain demand forecasts.
  • Translate forecasts into executable master production and build plans.
  • Balance customer demand, supply constraints, inventory targets, capacity limitations, and financial objectives.

Key Competencies

• Dealing with Ambiguity
  • Operates effectively in evolving environments with incomplete information.
  • Creates structure, clarity, and direction where processes or governance do not yet exist.
  • Makes informed decisions despite uncertainty while managing risk appropriately.
• Drive for Results
  • Demonstrates a strong sense of ownership and accountability.
  • Consistently delivers outcomes that improve customer experience, operational performance, and business results.
  • Balances strategic thinking with executional rigor.
• Collaboration and Stakeholder Leadership
  • Builds strong partnerships across Sales, Operations, Supply Chain, Finance, Manufacturing, and Product teams.
  • Establishes trust and credibility with stakeholders at all organizational levels.
  • Drives alignment among teams with competing priorities to achieve shared business objectives.
• Customer Focus
  • Places the customer at the center of planning and operational decisions.
  • Understands how forecasting, scheduling, and supply decisions impact customer outcomes.
  • Advocates for solutions that improve reliability, responsiveness, and customer satisfaction.
• Financial and Business Acumen
  • Understands the trade-offs between service levels, inventory, cost, capacity, and profitability.
  • Makes planning decisions that optimize both customer outcomes and financial performance.
  • Connects operational metrics to broader business objectives.
• Curiosity and Continuous Learning
  • Challenges conventional thinking and seeks to understand root causes.
  • Leverages data, analytics, and diverse perspectives to identify opportunities for improvement.
  • Continuously explores new approaches to improve planning effectiveness and operational performance.
• Navigating Complex Stakeholder Alignment
  • Excels at bringing together diverse stakeholders to solve complex business challenges.
  • Simplifies complex issues and facilitates decision-making.
  • Influences without direct authority and builds consensus around critical business priorities.

Requirements

• Bachelor's degree in a related field with 12+ years of relevant experience; or
• Master's degree in a related field with 8+ years of relevant experience; or
• Doctorate degree in a related field with 5+ years of significant experience.

Pay

Base pay range: $163,000.00 - $277,100.00 annually.

Benefits

KLA’s total rewards package may include:

• Performance incentive programs
• Medical, dental, vision, life, and other voluntary benefits
• 401(K) with company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities
• Financial planning benefits
• Wellness benefits, including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

Interns are eligible for some of the benefits listed.