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Jobs · Missouri

Sales Operations Program Manager

Lightedge · Kansas City, MO · 3 wk ago
HybridFull-time

About the Role

LightEdge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge offers alternatives that streamline operations, improve reliability, and reduce costs. We are seeking a Sales Operations Program Manager to drive operational rhythms, process governance, and execution frameworks that enable consistent sales performance across the organization.

Responsibilities

  • Sales Operating Cadence:
    • Lead weekly forecast and pipeline review meetings with Sales and Customer Experience leaders.
    • Track, communicate, and drive completion of follow-up actions from meetings.
    • Monitor cadence effectiveness and identify opportunities to improve consistency, accountability, and execution.
  • Sales Operations Program Management:
    • Administer core Sales Operations programs, including territory management, lead routing, account assignments, enterprise deal support, and executive sponsorship initiatives.
    • Monitor and escalate activities that break documented Rules of Engagement.
    • Partner with Sales Operations and Enablement to improve operational efficiency through automation and AI-enabled process improvements.
  • Salesforce Process Governance:
    • Measure and maintain Salesforce quality standards, including opportunity stages and forecast categories.
    • Monitor process compliance and identify recurring adoption or data quality issues.
    • Collaborate with Sales Enablement to identify training needs.
  • Sales Process Improvement Support:
    • Support adoption of sales technology platforms (Salesforce, CPQ, ZoomInfo, Momentum.io, etc.).
    • Develop and maintain sales process documentation.
    • Identify process gaps and recommend scalable solutions.
  • Cross-Functional Partnership:
    • Collaborate with Sales Leadership, Customer Experience, Sales Operations, Sales Enablement, IT, and Channel teams to improve sales execution and operational consistency.
    • Support initiatives to improve forecasting accuracy, sales productivity, customer retention, and enterprise opportunity management.

Required Qualifications

  • Bachelor's degree in Business, Operations, Sales, or related field, or equivalent experience.
  • 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Program Management.
  • Strong knowledge of Salesforce CRM and sales process governance.
  • Experience leading cross-functional initiatives involving Sales, Customer Success, IT, and Enablement.
  • Excellent organizational, project management, and communication skills.
  • Strong analytical mindset with the ability to identify operational trends and recommend process improvements.

Preferred Qualifications

  • Experience supporting enterprise technology or SaaS sales organizations.
  • Knowledge of CPQ, ZoomInfo, Momentum.io, or similar sales technologies.
  • Experience with sales forecasting, pipeline management, and revenue operations processes.
  • Familiarity with AI-enabled workflow automation and process optimization.

Success Measures

  • Consistent execution of forecast and sales operating cadences.
  • Timely completion of action items from forecast and deal review meetings.
  • Increased adoption of standardized Salesforce processes and sales workflows.
  • Improved data quality and CRM process compliance.
  • Successful administration of Sales Operations programs and enterprise deal governance.
  • Increased adoption and utilization of sales tools and technology.
  • Measurable improvements in operational efficiency through process optimization and automation.

About LightEdge Solutions

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and top global security and compliance measures. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II, and SOC 3.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.

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