The Pick Bar Manager

About the role

The Omni Nashville Hotel is a luxury hotel specially created to be an authentic expression of Nashville’s vibrant music culture, located across from the Music City Center and fully integrated with an expansion of the Country Music Hall of Fame and Museum. Associates enjoy a dynamic work environment, comprehensive training and mentoring, and a culture of respect, gratitude, and empowerment. The hotel offers competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts.

This position ensures the highest level of Food and Beverage service in the lobby bar, The Pick. It involves proper training and supervision of all personnel to deliver prompt, courteous service in compliance with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

• Responsible for the supervision and coordination of assigned shift, responsible for overall management of operation.
• Coach, mentor and develop assistant managers and hourly service staff.
• Oversee PM RIR operations and provide hands-on leadership during the shift.
• Assist with communication between Ideal Services team and RIR servers.
• Ensure tray pick up and tracking for PM RIR shift and communicate any issues with pick up to AM food and beverage leadership.
• Order and inventory Lobby Bar glassware and equipment in cooperation with Executive Steward.
• Maintain food safety standards in Kitchen, Lobby Bar, and Room Service area.
• Conduct accurate inventory count of all The Pick products.
• Complete environmental checklist for dining room.
• Supervise related associate assignments.
• Stay on the floor during peak hours, supervising the performance of associates.
• Monitor each guest experience.
• Examine food and beverage preparation and provide corrective training where necessary.
• Supervise bar controls, shot glass use, red lining, bottles totally empty, liquor par list.
• Supervise cost control efforts to ensure the operation's financial success.
• Participate in scheduling within budgetary guidelines.
• Forecast weekly and monthly.
• Complete weekly payroll and associated audit.
• Monitor labor and payroll costs.
• Oversee the order of daily supplies.
• Supervise the maintenance of dining room for cleanliness, sanitation, and appearance.
• Prepare maintenance requests and follow up.
• Hold pre-shift meetings and monthly OST meetings with associates.
• Follow up on established training steps, supervise performance, and provide necessary re-training.
• Participate in the selection and retention of The Pick front of house associates.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Handle guest comments and complaints and ensure guest satisfaction.
• Responsible for reporting all product/service defects, and measuring process attributes as applicable.
• Able to set priorities for The Pick team and provide feedback to others that enhances performance.
• Perform any other duties assigned by management.

Qualifications

• 3+ years restaurant management experience in high volume upscale restaurant environment.
• Experience must include supervision of at least a team of two assistant restaurant managers.
• Hotel experience preferred.
• Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
• Knowledge of TN liquor laws.
• Strong familiarity with beer, wine, and spirits; local knowledge preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to multi-task and work in fast paced environment.
• Computer proficiencies including Microsoft Office and payroll software experience.
• Ability to work well under pressure, managing a high volume of orders and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must be a current Serve Safe certified food manager.
• Must have an unexpired TABC permit.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.

Environment & Position Analysis

Physical Requirements

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.

Tools & Equipment

• Desktop computer (Opera, Alive, Synergy, Microsoft Office, Kronos, Birchstreet, Open Table, Micros Terminals)
• Printer
• Telephone
• Copier
• Fax machine
• Push to talk radio dispatch

Benefits