Internal Picking Manager

Primary Responsibility

Oversee the operation of picking and preparing goods for collection and delivery.

Manage, develop and implement recommendations to improve productivity, quality, and efficiency of operations, including reducing operational costs, increasing on-time loading, and increasing customer satisfaction.

List areas of daily and long-term responsibilities

• General
• Manage the process of picking items for collection and delivery ensuring orders are correct.
• Communicate with Stock Control team for maintenance of accurate records.
• Ensure that goods are stored and picked at the agreed quantities, right temperature and intact packaging, free from damages, pest infestation.
• Ensure that freezer and chiller are running at the correct temperature and the integrity of products is maintained.
• Tour the warehouse regularly, talking to colleagues and customers to identify or resolve urgent issues.
• Ensure security of the stock and warehouse environment
• Ensure there is effective communication amongst teams.
• Attend and provide feedback in management meetings.
• Identify strategies to implement cost reduction measures in activities of warehouse.
• Cover for other management roles within the Warehouse, when the management are unavailable.
• Human Resources
• Deal with recruitment such as interviewing potential staff, selecting and offering jobs.
• Maintain accurate and timely employee attendance and payments to the system.
• Monitor staff performance and conduct appraisals, performance reviews, and probationary meetings.
• Manage employee relationship issues.
• Training
• Encourage and support employees to participate in the training.
• Observe the results and provide feedback to contribute to the evaluation process.
• Health and Safety
• Resolve health and safety, legal and security issues.
• Ensure workplace and work equipment are safe for workers, visitors and contractors.
• Ensure that employees are trained on how to do their job and adhere to Health & Safety guidelines.
• Ensure that accidents are investigated, and corrective actions taken to prevent recurrence.
• Ensure good housekeeping, and company properties are in good order. (Forklift trucks, racking, vehicles, freezer, computers, etc.)
• Report any damage of the company property to the relevant department.
• Liaise with H&S/QA department on health and safety, food safety issues.
• Other
• Provide feedback to enhance product performance and service delivery.
• Seek to improve relations with regard to the provision of efficient communications to facilitate product development and issue management.
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• Ensure compliance with policies and procedures for Health & Safety
• Adhere to all company policies, procedures and business requirements.
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR)

Education

Bachelor’s degree in a business related subject is preferable

Relevant work experience will be considered.

Physical Requirements

Lifting: The job will involve manual handling (lifting or moving products or equipment). You will be provided with training to undertake manual handling safely, using the equipment provided where necessary.

Physical requirements: pushing, pulling the trolley to carry the above items occasionally.

Equipment: Pump trucks, forklifts, reach truck. You will be trained to use appropriate equipment depending on the load you are required to lift.

Skills

Thorough product knowledge

Strong team building capacity.

Excellent communication and 'people skills'

Actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.

Forklift licence is preferable.