The Ops / KT Engineer
Accord Technologies Inc · Seattle, WA · 5 mo ago
On-siteEngineeringFull-time
Key Responsibilities
- Prepare and maintain operational runbooks, support guides, restart procedures, rollback steps, and backfill instructions
- Support creation of incident response playbooks, operational checklists, and handover documentation
- Coordinate with engineering and operations teams to capture implementation knowledge, dependencies, and support procedures
- Maintain documentation for source onboarding, job schedules, alerts, SLAs, recovery steps, and escalation paths
- Support production readiness reviews and operational acceptance activities
- Aid in preparing KT plans, training sessions, walkthroughs, and handover checklists
- Track documentation status and ensure delivery artefacts are complete before production transition
- Support post-deployment stabilization, incident learning capture, and continuous improvement documentation
- Help standardize templates for runbooks, playbooks, SOPs, and knowledge repositories
- Participate in operational governance meetings and help capture action items, risks, and follow-up documentation
Required Skills
- Experience in operations support, documentation, KT, or production support readiness
- Good understanding of data pipelines, ETL/ELT workflows, scheduling, monitoring, and support processes
- Familiarity with incident management, escalation flows, operational checklists, and recovery procedures
- Working knowledge of SQL, data workflows, cloud platforms, or DevOps processes
- Strong coordination and communication skills across engineering and operations teams
- Experience using documentation and collaboration tools such as Confluence, SharePoint, Jira, or similar platforms
Preferred Skills
- Exposure to data engineering, DevOps, monitoring, or cloud platform support
- Familiarity with CloudWatch, Grafana, Airflow, Databricks, or similar operational platforms
- Knowledge of incident playbooks, SLA reporting, and production support processes
- Experience in enterprise environments requiring structured handover and operational governance