Dev/Ops Engineer

About the role

The selected candidate will support customer deployments and assist with installation and administrative configuration as required. The candidate will also help triage and route incoming requests, troubleshoot applications or environment issues, and remediate them. Acting as the customer's initial point of contact, the candidate will work closely with the project team to advance solutions implemented by the customer.

Responsibilities

• Proactively manage and support existing infrastructure, networks, applications, and solution systems and structures.
• Establish systems by planning, executing, installing, configuring, and testing PCs, servers, hardware, software, LAN, and WAN networks, operating and system management systems, and defining system and operational policies and procedures.
• Maintain system performance by performing system monitoring and analysis, tuning, and running security scans.
• Aid with planned and unplanned customer software deployments and AEON Knowledge Base updates, utilizing a matrix team of staff across DSI who provide expertise in web-based application and installation, AEON functionality, and AEON Account Management.
• Document and maintain customer test and production environments and processes to ensure that DSI installations conform to customer processes and that DSI and the customer are aligned regarding the state, timing, and success of each process step.
• Function as a Tier-3 support participant to resolve help desk tickets, calls, and/or change requests where installation/application configuration may be an issue.
• Participate in infrastructure architecture and testing strategy, create and execute PowerShell scripts, and maintain all production and development systems.

Requirements

• 5 - 10 years of experience in development and operations or related IT, computer, or operations field.
• Knowledge of best practices and IT operations in an always-up, always-available service.
• Ability to work in a collaborative environment for a matrixed organization.
• Experience with Microsoft operating systems/Windows environments.
• Previous experience with software development, infrastructure, and operations.
• Ability to effectively collaborate with internal and external customers.
• Demonstrated analytical and problem-solving capabilities.
• Proven ability to communicate technical details to a non-technical audience.
• Excellent organizational and time management skills.
• Experience with VMware and Microsoft Technology Stack.
• Experience and understanding of Microsoft infrastructure architecture components for .NET applications in sufficient detail to understand version terminologies and verifications.
• Experience with Microsoft Server administration, e.g., Windows Servers, Active Directory, TFS, SharePoint, SQL, etc.
• Experience with security configurations, SSL, TLS, and appropriate compliance.
• Experience with LAN and WAN configurations and setup, including Group Policies and Windows Security.
• Experience with the creation and execution of PowerShell scripts.
• Experience with software development and maintenance practices and methodologies.
• Familiarity and experience with Office 365, Cloud infrastructure, and support.
• Excellent verbal, presentation, and written communication skills.
• Bachelor’s degree in computer science or a related field.
• Experience with A&A/ATO processes
• Experience with AWS and or Azure deployments.

Qualifications

• Disabled veteran: one of the following: - a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or - a person who was discharged or released from active duty because of a service-connected disability.
• Recently separated veteran: any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• Active duty wartime or campaign badge veteran: a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• Armed forces service medal veteran: a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Skills

• Experience with VMware and Microsoft Technology Stack.
• Experience and understanding of Microsoft infrastructure architecture components for .NET applications in sufficient detail to understand version terminologies and verifications.
• Experience with Microsoft Server administration, e.g., Windows Servers, Active Directory, TFS, SharePoint, SQL, etc.
• Experience with security configurations, SSL, TLS, and appropriate compliance.
• Experience with LAN and WAN configurations and setup, including Group Policies and Windows Security.
• Experience with the creation and execution of PowerShell scripts.
• Experience with software development and maintenance practices and methodologies.

Benefits

• Equal Employment Opportunity (EEO) employer.

Pay

• TBD

Schedule

• TBD