The Only BDC Consultant You Will Need! Outsource Your Work, Save Money!

My BDC expertise guarantees increased monthly sales and cost savings for your dealership. Hire one superstar instead of multiple individuals to achieve better results at a lower cost.

Services

• Outbound & Inbound Call Handling
• Email and Viral Marketing
• Lead Knowledge and Usage
• Implementation of Referral Programs
• Converting difficult or hesitant customers

I specialize in driving traffic, generating appointments, and increasing show rates—unmatched in the industry.

Sample Engagement Strategy

• E-Response & Connection: Provide answers and a compelling reason for customers to engage via email.
• Day 1: Focus on color, options, packages, or model differences with impactful subject lines. Keep replies short and direct.
• Day 2: Send video emails and website links.
• Day 3: Share Carfax reports.
• Day 4: Provide service history reports.
• Day 5: Include links to review sites or third-party materials.
• Days 6–10: Combine the above with specials, discounts, and offers from service, parts, and aftermarket vendors. Customers prefer third-party perspectives.

Online Steps to the Sale

• Qualify (SRP): Consumers research online.
• Walk-Around: Consumers review photos online.
• Demo: Consumers watch videos online.
• Trade-In Value: Consumers use KBB, NADA, or T.I.M.
• Negotiation: Consumers compare prices online.
• Average Consumer Time Online: 11–11.5 hours on steps 1–5 before visiting the dealership, arriving informed and knowing what they want.
• Meet & Greet: Build rapport—people buy from those they like.
• Confirm (Product Knowledge): Validate their research.
• Commit: Close the decision.
• Delivery: Ensure a positive experience.
• CSI: Encourage sharing feedback on platforms like Facebook, Google Maps, DealerRater, etc.

Interested in having me represent your dealership as your BDC specialist? Contact me for a free 5-day trial to prove my value at a lower cost than any competitor in the industry.