The Lookout Service Staff II

About the role

Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at The Outlook while living up to Sundance guiding principles. Interviewing begins late October/early November. Training begins late November.

Responsibilities

• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
• Demonstrate complete knowledge of menu items and ingredients to educate guests and make recommendation.
• Assist guests with inquiries in a timely manner and with a cheerful disposition.
• Provide courteous and friendly service to all guests.
• Develop, lead, maintain, and enhance guest relations through personalized experience and unscripted guest interactions.
• Have fun at work and display that spirit to our guests.
• Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises.
• Seek out ways to provide additional assistance and service to all guests, co-workers and management.
• Apply reasoning to variety of situations resulting in successful outcomes for co-workers and guest.
• Exhibit excellent communication skills.
• Read, write and communicate verbally in English.
• Take phone orders ensuring accuracy and timeliness of delivery or pick up.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• Keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery.
• Perform basic math to accurately manage till, point of sale transactions, inventory, etc.
• Accurately handle money in accordance with department policies and procedures.
• Execute food and beverage service to guests ensuring all Sundance standards for quality, recipes, measurements, preparation, and presentation are met.
• Ensure safety measures and health code standards for food and beverage handling are upheld.
• Consistently provides quality beverages for all guests.
• Transport trays/plates throughout the work space which may weigh up to 40 pounds.
• Deliver food and beverage items to guests.
• Demonstrate a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages in Utah. (As dictated by Beverage Department and State and local laws).
• Serve hot beverages hot and cold beverages cold.
• Exhibit responsible service of alcoholic beverages in accordance to state laws, policies and procedures.
• Knowledge of beverages (i.e. beers, wines, liquors, etc.) with ability to communicate with guests and staff.
• Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.
• Ensure that recycling is available and effective