The Lindy Renaissance Charleston Hotel - Director Front Office

Key Skills & Responsibilities

• Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!
• Makes sure guests are raving about their stay by monitoring guest service trends, addressing issues with a smile, and resolving concerns.
• Lends expertise to room operations and reporting whenever needed, launches creative marketing and up-selling strategies to fill rooms and boost revenue, and keeps the team up-to-date on all hotel happenings and promotions.
• Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

Education & Experience

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ [PMS – property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Renaissance Charleston Historic District Hotel is located in the heart of historic downtown Charleston. Guests can take a refreshing plunge in the pool or grab a bite to eat at the on-site restaurant. The property is located 3 blocks away from the City Market and King Street shops. All rooms are elegantly furnished and have marble bathrooms. Each comes with a 32-inch flat screen TV with cable and satellite channels. There is a mini-bar along with tea and coffee making facilities in every room. Room service and a concierge are available. 2,759 of meeting and event space is offered.