The Lindy Renaissance Charleston Hotel - Assistant Director Front Office OEM

Job Responsibilities

• Assists with directing and administering all Front Office operations
• Monitors and develops associate performance
• Makes improvements to service and satisfaction trends
• Implements and monitors marketing and up-selling techniques
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies
• Sets and monitors daily reports, analyzes data, and makes decisions based on data
• Solves guest issues and concerns
• Trains and recruits associates
• Participates in the Property Manager on Duty program

Qualifications

• Bachelor’s degree in Business or Hospitality Management with at least 3 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred
• An applicable Associate’s degree with at least 1 year of Front Office management experience is required
• Specific brand experience/OnQ Certification (as defined by property), 500+ room experience, and/or previous management level experience preferred

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Renaissance Charleston Historic District Hotel is located in the heart of historic downtown Charleston. Guests can take a refreshing plunge in the pool or grab a bite to eat at the on-site restaurant. The property is located 3 blocks away from the City Market and King Street shops. All rooms are elegantly furnished and have marble bathrooms. Each comes with a 32-inch flat screen TV with cable and satellite channels. There is a mini-bar along with tea and coffee making facilities in every room. Room service and a concierge are available. 2,759 of meeting and event space is offered.